Murcia Citizen Service Portal reaches 95,000 visits

The Citizen Service (SAC) portal in Murcia has recorded over 95,000 visits from approximately 49,930 users since its launch in June. Managed by the Regional Ministry of Economy, Finance, Spokesperson, European Funds, and Digital Transformation, the platform is designed to provide intuitive access to regional administration services and information.

Sonia Carrillo, the General Secretary of the Ministry, stated that the tool centralizes primary service channels, allowing citizens to locate necessary resources and choose their preferred method of interaction. The portal offers various contact methods, including the 012 telephone line, in-person assistance, video calls, the Electronic Office, and messaging apps such as WhatsApp and Telegram.

To ensure inclusivity, the portal includes accessibility features such as preferential service for individuals over 60 and people with disabilities, sign language interpretation, and support for more than 30 languages.