MVM to implement IT system migration for natural gas services

MVM is conducting a major IT system migration for its natural gas customer service platform between September 21 and September 29. Due to preparatory work, service restrictions will begin as early as September 17 and may last until early October.

During the transition, online services via the MVM Next app and the online customer service portal will be unavailable from 9:00 AM on September 17 until 9:00 AM on September 30. Customers will be unable to enter new contracts, change user details, switch providers, or request certain technical works during this window.

The migration also impacts billing and payments. Natural gas invoices may arrive later than usual. Online credit card payments for e-invoices will be unavailable from September 17 to September 30, though customers can use individual bank transfers instead. While Díjnet payments will continue to function, settlement information may not appear immediately. Paper invoice payments via bank transfer, checks, or the iCsekk application remain unaffected.