Nequi digital wallet users in Colombia face account embargo risks

Nequi, a major digital wallet in Colombia, operates with similar oversight and responsibilities to traditional savings accounts. Consequently, users face the risk of account embargos issued by judicial authorities or public and administrative entities to secure the payment of outstanding debts.

Common reasons for an embargo include judicial processes, unpaid taxes (such as vehicle or property taxes), or traffic fines. While an embargo is active, users are prohibited from sending, receiving, or withdrawing funds.

To resolve an embargo, users should first identify the cause through the Rama Judicial or the issuing entity to determine the exact amount owed. The process for lifting the restriction involves settling the debt in full or reaching a formal payment agreement with the creditor.