New Zealand Ombudsman issues guidance on AI and information requests

The Office of the Ombudsman in New Zealand has released new guidance regarding the use of artificial intelligence (AI) in relation to official information requests and complaints. Chief Ombudsman John Allen noted that the increasing use of AI is reshaping how information is accessed, interpreted, and understood, placing pressure on the official information system.

According to Allen, public sector agencies have reported a significant rise in AI-generated information requests, while investigators are seeing more complaints that appear to be produced by AI. The guidance advises requesters to be clear, concise, and focused to ensure agencies can respond quickly. It also warns that AI can make mistakes, such as referencing non-existent legislation or obligations.

In the last financial year, central government agencies completed over 87,000 information requests. The Ombudsman cautioned that very large or complex AI-generated requests may lead to delays or refusals under the provisions of the Official Information Act.