Norma Zahara, RSUD Tasikmalaya nurse apologizes for cyberbullying BPJS patient

Norma Zahara, a health worker at the Regional Public Hospital (RSUD) dr Soekardjo in Tasikmalaya, West Java, Indonesia, posted abusive remarks toward a BPJS Kesehatan patient named Yurizal Tri. The comments went viral, sparking widespread outrage on social media and calls for disciplinary action. In a public statement, Zahara expressed deep regret, apologized to the patient’s family and to Indonesian netizens, and pledged not to repeat the behavior. She said she is prepared to accept any sanctions imposed under hospital and health‑service regulations and asked the public to stop harassing her family.

The incident highlights concerns over professional conduct of medical staff on digital platforms and the potential for sanctions by health authorities.