Nueva EPS implements emergency plan to expedite health legal mandates

Nueva EPS has launched an emergency plan to manage the increasing number of judicial injunctions, known as tutelas, within Colombia’s General Social Security System in Health. The strategy aims to optimize medical authorizations and accelerate responses to judicial requirements to ensure the fundamental right to health is upheld.

The plan addresses challenges caused by supply chain disruptions for medicines and supplies, alongside financial pressures on the sector. Key measures include strengthening the reception of judicial notifications and improving communication with court offices.

A central component of the strategy is a special service route supported by dedicated resources. This route is designed to ensure the effective delivery of medical services and guarantee timely payments to its network of allied health service providers (IPS). Additionally, the insurer is deploying specialized teams for legal defense and service monitoring.