OEPSAŞ implements AI assistants for customer services

OEPSAŞ, an electricity retail company operating in Afyonkarahisar, Bilecik, Eskişehir, Kütahya, and Uşak, has launched new AI-powered digital assistants to enhance customer experience. The company introduced two assistants named ‘Işık’ and ‘Güneş’ to handle subscription, sales, billing, and collection services.

The voicebot allows for natural language communication, eliminating traditional keypad menus. It can recognize users via registered phone numbers and manage multiple subscriptions by asking which line the user wishes to process. The written chatbot, available via the official website and WhatsApp, supports free-text requests and maintains data continuity to prevent repetitive information entry.

For complex issues requiring human expertise, the digital assistants can transfer the conversation to a live representative. The system preserves the interaction history, allowing representatives to continue the process seamlessly. OEPSAŞ Director Tamer Akaslan stated that these tools were developed to make daily transactions more practical and that the company will continue to follow technological developments to improve service quality.