Old Mutual Namibia Emphasizes Full Insurance Disclosure

Francois Smith, National Sales Manager of Old Mutual Short‑Term Insurance in Namibia, explains that full disclosure of risk information is essential for fair premium pricing and smooth claims handling. Detailed questions about driving records, health, security measures and past claims help insurers assess individual risk levels, preventing higher costs for other policyholders.

Smith warns that omitting or misrepresenting information can lead to increased premiums, claim reductions or denials, especially when customers need support most. He advises policyholders to keep their information up to date—such as adding new drivers, changes in routine, home renovations or new hobbies—to maintain trust and avoid delays in claim resolution.