Old Navy appoints Michael Francis as new president and CEO

Old Navy has appointed retail veteran Michael Francis as its new president and CEO. Francis, who previously served as the brand’s chief customer officer, succeeds Haio Barbeito.

The leadership change comes as the retailer faces declining sales and increasing pressure to improve its product offerings. Francis’s promotion is intended to drive a renewed focus on customer insight, cultural relevance, and the in-store shopping experience. However, analysts suggest that a successful turnaround will depend on improved merchandise and more consistent execution alongside marketing efforts.