Online fraud complaints surge in Tlaxcala as scams rise

From January to May 2026, the National Commission for the Protection and Defense of Users of Financial Services (Condusef) recorded 1,743 consumer complaints in Tlaxcala, a 35% increase over the same period in 2025. About 28% of these complaints, roughly 488 cases, involved alleged fraud, mainly through electronic transfers and unrecognized charges.

Fraudsters operate fake profiles on platforms such as Facebook Marketplace, offering nonexistent items – often vehicles, low‑cost smartphones, furniture and appliances – at prices well below market value. Victims are asked to pay deposits before the product is shipped, after which the sellers disappear. Some scams also involve counterfeit payment receipts sent by bogus buyers to obtain goods without paying. Condusef warns consumers to avoid advance deposits to unknown sellers, verify profile authenticity, be skeptical of overly attractive offers and confirm payments before delivering items.

The rise in digital commerce provides opportunities for both sellers and buyers, but also demands stronger security measures to protect consumers from financial loss.