OSIPTEL launches virtual assistance module in Islay

The Supervisory Agency for Private Investment in Telecommunications (OSIPTEL) has established a new virtual assistance module at the District Municipality of Islay. This initiative aims to bring guidance and information services closer to telecommunications users in the jurisdiction.

Through this digital channel, citizens can connect in real time via video calls with OSIPTEL orientation personnel based in Arequipa. The service covers inquiries and management regarding fixed telephony, mobile services, internet, and pay television. To optimize response times and eliminate the need for travel to Arequipa, users can submit documentation remotely through the agency's virtual help forms or digital registry.