OutSystems launches AI-driven agentic system for personal loans

OutSystems has announced the expansion of its ‘Agentic Industry Solutions’ portfolio with the launch of ‘Agentic Loan Applications’. This new system is designed for the banking and financial services sectors to modernize personal loan processes by integrating AI agents, customer-facing applications, and deterministic workflows into a single, governed platform.

The solution is built on top of existing banking systems, allowing AI agents to operate within the specific context of a bank’s policies and dependencies. This approach aims to improve efficiency and accuracy in credit decisions while ensuring that all actions remain under the institution's control. The platform addresses common industry challenges such as manual document collection, redundant data entry, and fragmented departmental handovers.

Key features include agent-assisted guided application processes—handling document verification, identity checks, and sanctions screening—and rigorous pre-production testing. The system evaluates agents against dozens of criteria, including relevance, accuracy, and the protection of personally identifiable information (PII), to ensure compliance with regulatory guardrails.