Padania Acque launches remote video customer service

Padania Acque has launched a new ‘Video sportello’ service, allowing customers to manage contractual procedures and administrative requests via video calls. The service is designed to provide remote assistance from home, combining convenience with personal interaction with customer service operators.

Users can schedule appointments independently through the company’s dedicated portal, selecting a date and time in less than a minute. The service is accessible via smartphone, tablet, or PC without the need for registration or specialized software. Once a booking is confirmed, users receive a summary email containing a direct link for the scheduled connection. Appointments for this service are available starting October 1st. This new digital channel complements existing contact methods, including physical service desks, the online portal, the Acqua Tap mobile app, and telephone assistance.