Panama consumer complaints exceed B/.26.6 million in nine months

Consumer complaints filed with Panama’s Consumer Protection Authority and Competition Defense (Acodeco) totaled B/.26,631,922.30 between January and September 2026. A total of 2,562 claims were registered during this period.

Breach of warranties was the most frequent issue, accounting for 1,008 cases totaling B/.9,029,278.49. Other significant categories included claims for money refunds (229 cases for B/.3,656,844.49), lack of information (482 cases for B/.3,478,272.12), and hidden defects (74 cases for B/.3,954,861.78). Additionally, abusive clauses and breach of contract accounted for over B/.5.5 million combined.

Real estate companies led the complaints by sector with 321 claims, followed by department stores (288) and car dealerships (254). Other sectors with high complaint volumes included home appliance and electronic retailers, used car sales, mobile phone stores, cable television services, hotels, and vehicle repair shops.