Passkeys Adoption Cuts Helpdesk Requests by Up to 60%

Around five million users worldwide have already adopted passkeys, and a recent survey shows 90 % of consumers are aware of the technology. For enterprises the impact is significant: help‑desk tickets related to password problems can fall by as much as 60 %, easing operational load and reducing attack surfaces. Passkeys achieve phishing resistance through a public‑key handshake and a strict binding to the relying‑party ID, replacing shared‑secret passwords with private keys stored on the user device and public keys held by services.

A new specification proposal, c2sp.org/passkey-record, defines an opaque, interoperable format for storing passkey credentials similar to password‑hash strings. The format encodes WebAuthn authenticator data and transport information, allowing applications to manage passkey records without depending on vendor‑specific database schemas, thus simplifying server‑side integration while preserving the security benefits of passwordless login.