If a bank card cannot be located, customers are advised to proactively lock the card as soon as possible to prevent unauthorized use. There are several methods available to manage this situation depending on the bank's services.
Mobile banking applications offer the fastest way to temporarily lock a card through the card management section. If digital banking is unavailable, customers can call the bank's official hotline to request a lock after identity verification. It is critical to use official contact numbers from verified websites or apps to avoid fraud. Alternatively, customers can visit a bank branch in person with identification.
It is important to note that locking a physical card is distinct from closing a linked payment account. Locking the card prevents further transactions with that specific card, but the underlying account remains active.