Procon Canoas penalizes RGE/CPFL following surge in complaints

Procon Canoas has issued an infraction notice against the utility company RGE/CPFL following an inspection of its service unit in Canoas, Brazil. The action was prompted by a 150% increase in consumer complaints over the last two weeks.

During the inspection, officials observed approximately 40 consumers waiting for service, with reports of elderly individuals waiting for more than two hours. The company will face administrative proceedings regarding the findings. Procon officials have encouraged affected consumers to formalize their complaints through the agency's online channels to facilitate official analysis and resolution.