Public administration should use AI to reduce bureaucracy

The debate regarding the implementation of artificial intelligence in public administration should focus on its ability to improve citizen services rather than mere innovation for appearance. The goal of integrating these tools should be to reduce bureaucracy, simplify procedures, and return time to citizens for work and personal life.

Artificial intelligence is not intended to replace public employees, but to assist them. While machines cannot replicate the judgment of a technician, the sensitivity of a social worker, or the responsibility of a decision-maker, they can automate routine tasks to allow staff to focus on essential human-centric duties.