PURC secures GH¢338,452 in refunds for Ashanti consumers

The Public Utilities Regulatory Commission (PURC) has secured GH¢338,452.64 in refunds for consumers in the Ashanti Region of Ghana following overcharging and incorrect billing by utility providers during the third quarter of 2026.

In addition to consumer refunds, the Commission recovered GH¢2,969,052.02 in legitimate revenue for the Electricity Company of Ghana (ECG) and Ghana Water Ltd (GWL). During the quarter, the PURC resolved 1,076 out of 1,141 complaints, achieving a resolution rate of 94.3 per cent.

The majority of complaints, accounting for 95.5 per cent of cases, were directed at ECG, primarily concerning the quality and reliability of electricity supply. Other issues included billing, metering, and unlawful disconnections. Beyond financial resolutions, the PURC implemented technical interventions, such as replacing faulty electricity poles, transformers, and meters, and assisting with delayed service connections.