Qantas Loyalty partners with Expedia Group for travel tech overhaul

Qantas Loyalty has entered a strategic technology partnership with Expedia Group to overhaul the digital booking infrastructure for Qantas Hotels & Holidays and Jetstar Holidays. The collaboration will utilize Expedia Group B2B’s technology to power an end-to-end travel experience, allowing customers to book hotels and holiday packages, manage trips, and earn or redeem Qantas Points within a single ecosystem.

The upgraded platform, which is scheduled to launch in the first half of 2027, will feature deeper integration with the Qantas App and enhanced digital self-service capabilities. Key technical improvements include machine learning-powered property recommendations and the ability to bundle holiday packages with premium cabin seating and partner codeshare flights.

Jayne Davey, Qantas Loyalty Executive Manager for Business to Consumer, stated that the partnership provides access to world-class technology to support long-term growth and continuous innovation. Carolina Cabero, Expedia Group B2B SVP of Sales, noted that the integrated platform aims to provide greater flexibility for personalized journeys by connecting supply, pricing, payments, and loyalty.