Rabona AI launches blended AI call center service

Rabona AI, a startup originating from the University of Tokyo, has launched Japan’s first ‘blended type’ AI call center service. Unlike traditional systems that separate incoming and outgoing calls, this single AI agent can switch between receiving calls and making outbound calls, such as follow-ups or appointment reminders, based on current demand.

The technology utilizes advanced voice synthesis to engage in natural conversations that are difficult to distinguish from human speech. The system integrates with major CRM and SFA platforms, including Salesforce, HubSpot, and kintone, allowing the AI to identify callers, access their history, and provide personalized responses.

Beyond conversation, the AI automates post-call workflows, including transcription, summarization, SMS messaging, and updating system records. Early adopters have reported significant efficiency gains, with one company seeing 90% of follow-up calls completed by AI and another reducing delivery-related call volume by 80%.