Raiffeisen Bank customers report missing funds amid cyberattack concerns

Customers of Raiffeisen Bank in Albania are reporting the disappearance of significant sums of money from their bank accounts. Numerous individuals have reported unauthorized transactions, with some losing amounts ranging from 500 to 1,000 euros. In one verified instance, a customer reported that after a small 10-euro purchase, their balance dropped by approximately 540 euros without explanation.

Reports indicate that many of these suspicious transactions are labeled generically as ‘ATM Withdrawal’ in banking histories, providing no specific location or context. Some clients have also alleged that suspicious activity continued even after they requested to block their bank cards.

While customers have struggled to reach the bank via official contact lines, Raiffeisen Bank recently issued an official notice regarding ‘smishing’ cyberattacks—fraudulent SMS messages designed to steal client data. It remains unclear if the reported missing funds are a direct result of these specific smishing attacks or a broader security breach within the bank's systems.