Rapido driver accused of abandoning passenger in Dehradun, company pledges probe

A woman identified as Janvi Choudhary posted a video on Instagram showing a dispute with a Rapido cab driver in Dehradun. She alleges the driver left her on a rain‑soaked road midway between destinations after refusing to take an unmapped route, abandoning her around 8:30 p.m. and allowing her to reach home only at about 10 p.m.

The clip quickly went viral, prompting other users to raise concerns about passenger safety and the accountability of ride‑hailing services. In response, Rapido replied in the comment box, calling the incident “unacceptable,” reiterating that customer safety and dignity are top priorities, and stating that it would investigate the matter after receiving the rider’s registered mobile number and ride ID.

The episode has sparked a broader discussion on the responsibilities of ride‑sharing platforms in ensuring driver conduct and route transparency.