Restoran Purga refuses to apologize for service delay following medical emergency

Restoran Purga, located in Zlatar Bistrica, has gained attention for its refusal to apologize to a customer following a negative review regarding a 15-minute wait for a drink.

The restaurant explained that the delay occurred because staff members were providing urgent assistance to another guest who had fallen ill. The establishment stated that the staff remained with the guest until emergency medical services arrived.

In their response to the reviewer, the restaurant noted that while they would typically apologize for service lapses, they would not do so in this instance because the staff prioritized a medical emergency. They expressed pride in their employees for their selfless reaction and noted that most other guests present were understanding of the situation.