Riau Islands improves public services and information access

The Riau Islands Provincial Government is implementing new measures to enhance administrative efficiency and public information accessibility.

The General Bureau of the Riau Islands Provincial Secretariat held a Public Communication Forum to optimize its three core divisions: Household, Financial Administration and Assets, and Administration. Head of the General Bureau, Endrie Djoko Satrio, emphasized that these divisions are essential for supporting regional leadership and ensuring optimal administrative operations. The bureau is also focusing on implementing six Public Service Standards (SPP) to ensure services are responsive, professional, transparent, and accountable.

In a separate digital initiative, the Riau Islands Communication and Information Office launched ‘Klik PPID,’ a centralized portal designed to integrate public information from 43 regional government organizations (OPD). The platform utilizes a Content Management System (CMS) to allow citizens to access financial reports, budget plans, and organizational profiles through a single interface. The system is designed to be accessible across various devices and includes AI-driven voice-to-text features to assist users with disabilities, fulfilling the mandate of the Public Information Disclosure Act.