Roborock issues technical service and warranty guide for robot vacuum users

Roborock has released a guide for robot vacuum users regarding technical service and warranty procedures. The company emphasizes that not every device issue, such as charging problems or navigation errors, constitutes a technical malfunction; many can be resolved through remote support or by checking specific error codes in the mobile application.

To ensure efficient service, users are advised to have their model and serial numbers, purchase invoices, and app-generated error codes ready before contacting support. The company warns that unauthorized repairs or opening the device can lead to further damage and may void the product warranty.

Roborock notes that while products purchased through official channels typically include a two-year limited warranty, this covers manufacturing and material defects rather than user-induced damage, such as drops, liquid contact, or natural wear and tear.