Samsung refrigerators malfunction following SmartThings software update

Samsung refrigerators SmartThings update software glitch Bespoke AI Chuseok holiday

Samsung Electronics has halted a software update for its SmartThings platform after a glitch caused several Bespoke AI 4-Door refrigerators to stop functioning. The issue, which primarily affects models released in 2024 or later, occurred when an internal test update was accidentally distributed to customers.

Affected users reported that their refrigerators became unresponsive, with internal lights turning off, touch panels failing, and cooling functions ceasing entirely. This malfunction has caused significant concern as it coincides with Chuseok, a major Korean holiday, leaving many families at risk of food spoilage.

Samsung has deployed emergency response teams and aims to complete repairs by September 24. The company has stated that repair costs will be covered entirely by Samsung, and they are currently evaluating compensation for spoiled food. Emergency service teams will remain on duty during the holiday period to handle urgent cooling failures.

Entities

Bespoke AI · Bespoke AI 4-Door Refrigerator · Samsung Electronics · SmartThings · South Korea

Claims

What the coverage asserts, and how many sources carry each claim.

[● 2 SOURCES] The company aims to complete repairs by September 24th at the latest. www.jnilbo.com · biz.heraldcorp.com
[● 2 SOURCES] Samsung has halted the distribution of the faulty update. www.jnilbo.com · biz.heraldcorp.com
[● 2 SOURCES] Emergency repair services will be provided during the Chuseok holiday period. biz.heraldcorp.com · www.seoul.co.kr
[● 2 SOURCES] The issue was caused by a software update being incorrectly distributed during a testing process. www.jnilbo.com · biz.heraldcorp.com
[● 2 SOURCES] Compensation for spoiled food is currently under review. www.jnilbo.com · biz.heraldcorp.com
[● 3 SOURCES] The malfunction occurred after users performed updates via the SmartThings platform. www.jnilbo.com · biz.heraldcorp.com · www.seoul.co.kr
[○ 1 SOURCE] Affected products include the 2024 Bespoke AI 4-Door refrigerator series. www.seoul.co.kr
[● 2 SOURCES] Repair costs will be covered entirely by the company for free. www.jnilbo.com · biz.heraldcorp.com