San Juan de Dios adopts human-centric AI and digital strategy

San Juan de Dios is emphasizing a human-centric approach to technological integration, asserting that technology should serve as a tool to support their mission of caring for vulnerable populations rather than being an end in itself.

The institution's Digital Strategy and Systems Directorate aims to move beyond mere infrastructure management to act as a driver of organizational transformation. This involves connecting institutional strategy with people, processes, and technology to create new models for care, collaboration, and decision-making.

The organization recognizes that because its work spans diverse fields—including hospitals, mental health, disability, social action, and research—there are no universal technological solutions. Instead, digital tools and artificial intelligence must be tailored to the specific needs and work models of each unique environment through deep understanding and continuous listening.