Saudi General Authority of Civil Aviation releases September 2026 complaint report

The General Authority of Civil Aviation (GACA) has released its performance index for national air carriers and airports based on passenger complaints filed during September 2026. A total of 1,778 complaints were recorded against airlines during this period.

Saudia Airlines ranked highest for service quality, recording the fewest complaints at 24 per 100,000 passengers with a 100% timely resolution rate. Flynas followed in second place with 35 complaints per 100,000 passengers and a 100% resolution rate. Riyadh Air ranked third with 57 complaints per 100,000 passengers and a 98% resolution rate, while flyadeal recorded 101 complaints per 100,000 passengers with a 94% resolution rate.

The most frequent complaint categories involved flights, followed by baggage services and ticketing.

Regarding airport performance, King Khalid International Airport had the lowest complaint rate among international airports serving over 6 million passengers annually, with 0.1% per 100,000 passengers. Prince Naif International Airport in Qassim led the category for international airports serving fewer than 6 million passengers, and King Saud Airport in Al Baha recorded the lowest complaints among domestic airports.