SERNAC study reveals information gaps for consumers with food allergies

A study conducted by Chile’s National Consumer Service (SERNAC) and the Institute of Nutrition and Food Technology (INTA) at the University of Chile has revealed significant barriers for consumers with food allergies and intolerances.

Key findings indicate that 92.8% of respondents view high prices as a major barrier to accessing suitable products. Additionally, 57.9% reported only occasionally finding the specific foods they need, while 55.4% find it difficult to identify appropriate products in supermarkets.

The research highlights critical information gaps. Although nearly 90% of participants check labels, 60% consider current labeling to be unclear or very unclear. Problems are more pronounced in other settings: 67.8% reported issues with allergen information during online shopping, and 74% stated they rarely or never find information regarding ingredients or cross-contamination when eating out.

Health consequences were also noted, with 56.7% of participants reporting that they or a household member suffered reactions due to incorrect or insufficient product information. Furthermore, 72% of those surveyed do not know how to file a complaint regarding allergen-related issues or provider information.