SIM‑swap fraud and social‑media hacks raise consumer protection concerns

A French credit provider, Cetelem, was ordered by a court to compensate a customer after a SIM‑swap fraud allowed an attacker to make unauthorized purchases on the victim’s card. French law presumes the cardholder acted in good faith when a payment is not authorized, placing the burden of proof on the payment service provider. Responsibility for such fraud is shared among the cardholder, the bank or credit organisation, and the mobile operator, which may be liable if the number porting was improperly handled.

Separately, guidance was issued on recovering compromised Facebook accounts. Indicators of a hack include inability to log in, unexpected posts or messages, changes to personal details, and unknown devices shown in security settings. Victims are advised to act quickly: change passwords, enable two‑factor authentication, review recent activity, and remove unfamiliar devices.

Both pieces underscore the growing risk of cyber‑enabled identity theft and the need for clear legal and practical steps to protect consumers.