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SISTEMA FEDECRÉDITO and Broxel receive major customer experience recognitions
SISTEMA FEDECRÉDITO has been awarded first place in the Financials, Cooperatives, and Credit Unions category at the fourth Top Customer Experience (TCX) 2026 awards. The recognition highlights the organization's focus on building trust and service quality across its various service channels. Additionally, Macario Armando Rosales Rosa, the President and CEO of FEDECRÉDITO, received the CX Leader distinction.
In Mexico, the fintech company Broxel has become the first financial technology firm in the country to achieve the Global CIC (Customer Interaction Quality) Model version 4.0 certification. Awarded by the Instituto Mexicano de Telemarketing (IMT) at a Competitive level, this certification follows an audit conducted in August. The achievement marks Broxel as the second organization in Mexico to validate its operations under these specific criteria, focusing on operational excellence and the secure handling of sensitive information.
Entities
Broxel · Instituto Mexicano de Telemarketing · Macario Armando Rosales Rosa · SISTEMA FEDECRÉDITO
Claims
What the coverage asserts, and how many sources carry each claim.
- [○ 1 SOURCE] The certification was awarded by the Instituto Mexicano de Telemarketing (IMT) at a Competitive level. www.excelsior.com.mx
- [○ 1 SOURCE] Macario Armando Rosales Rosa, President and CEO of FEDECRÉDITO, was recognized as CX Leader. dinero.com.sv
- [○ 1 SOURCE] SISTEMA FEDECRÉDITO won first place in the Financials, Cooperatives, and Credit Unions category at the fourth Top Customer Experience (TCX) 2026 awards. dinero.com.sv
- [○ 1 SOURCE] Broxel became the first fintech company in Mexico to obtain the Global CIC Model version 4.0 certification. www.excelsior.com.mx