Slottorama gaming license and customer support procedures

Slottorama operates under a gaming license issued by the government of Curaçao (license number 1668/JAZ), with the Curaçao Gaming Authority overseeing its operations and regulatory compliance. Because the Finnish state-owned company Veikkaus holds a monopoly on gaming licenses in Finland, Slottorama does not operate under a Finnish license.

To ensure security and regulatory compliance, the platform utilizes a Know Your Customer (KYC) process. Users must provide identification, such as a passport or driver's license, and proof of address, such as a utility bill or bank statement, before making withdrawals.

For customer assistance, Slottorama provides an automated support bot for 24/7 handling of simple inquiries regarding bonuses, promo codes, and deposit methods. Complex issues, including delayed withdrawals, technical difficulties, or the submission of KYC documents, require escalation to a human agent.