Smart Eight enables DLPO to automate workflows using Claude Code training

Smart Eight has announced the successful implementation of organizational generative AI utilization at DLPO Inc., a SaaS company providing LPO and CRO platforms. Following a 12-hour, four-session hands-on training program focused on Claude Code, DLPO employees across various departments—including sales, planning, and technical support—have transitioned from basic AI usage to building custom automated systems.

Prior to the training, AI expertise at DLPO was largely confined to development engineers. The training enabled non-technical staff to connect generative AI with existing data assets in tools such as Salesforce and Zendesk. Key achievements include the in-house development of an automated customer health score determination system, which queries Salesforce directly to generate scores and recommended actions.

Other implemented solutions include an automated system for extracting relevant support articles via API to assist technical support, and a tool for detecting ad attacks through automated full-page acquisition for competitive analysis.