Smartbox hit by cyberattack affecting customer data

Smartbox, the company specializing in gift boxes and prepaid experience packages, has reported a cyberattack. The company notified customers via email that an unauthorized access to one of its platforms occurred on November 3, 2026.

According to the company, preliminary investigations suggest that certain personal data, including customer names and email addresses, may have been accessed. However, Smartbox stated that the attackers did not gain access to account passwords or payment card information.

The company has launched an investigation and informed relevant authorities, including law enforcement and data protection commissions. Smartbox is currently working on security measures to prevent future incidents and has advised customers to remain vigilant against suspicious emails, calls, or messages requesting personal or financial information.