Smith.ai AI receptionist pricing and industry applications

Smith.ai, founded in 2015, provides AI‑powered receptionist and live answering services that route calls to human agents when needed. The company offers two service models—AI‑first and Human‑first—and three pricing tiers: a free plan with 25 calls per month, a Pro plan at $150 per month for up to 75 calls, and an Enterprise plan at $500 per month for up to 300 calls. Additional fees include per‑call overage charges and optional add‑ons such as custom SMS branding, dedicated onboarding, and unlimited integrations, which can increase total costs.

AI receptionists are promoted for use across eight verticals. In dental and healthcare offices they can answer after‑hours calls, verify insurance, and schedule appointments, reducing missed opportunities. Law firms can capture prospective client details and set consultations without staff interruption. Other sectors benefit from 24/7 call handling, natural conversational responses, and direct routing to the appropriate team member, helping small businesses avoid voicemail loss and streamline front‑desk operations.