South African businesses adopt digital tools to manage supply chain risks

South African businesses are increasingly adopting digital tools to mitigate supply chain disruptions and navigate complex trading environments. According to Standard Chartered’s 2026 Future of Trade report, 90% of businesses report that technology helps them respond faster to disruptions. Digital transformation, along with conflict and trade policy, was identified by 59% of respondents as a leading issue affecting trade over the next three to five years.

While large-scale digital integration could significantly boost international trade, a gap remains in the informal economy. Despite high smartphone penetration and 4G network coverage, many township and micro-enterprises face a digital divide regarding functional enablement. While businesses use digital channels for communication and payments, they often rely on disconnected manual systems for invoicing and stock management. A report from the Competition Commission noted that only 11% of township businesses sell through online marketplaces, with barriers including registration requirements, limited technical knowledge, and inadequate infrastructure.