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[TECHNOLOGY] · Spain · 12 sources

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Part of situation: Spain implements 400 prefix for commercial calls (4 clusters)

Spain implements 400 prefix for commercial calls

400 prefix telemarketing regulation consumer protection telecommunications law spam calls

As of October 17, Spain has implemented a new regulation requiring companies to use nine-digit phone numbers starting with the 400 prefix for all commercial and telemarketing calls. This measure, part of the Law on Customer Service, aims to help consumers distinguish sales calls from essential customer service communications.

The new 400 numbers are strictly unidirectional, meaning they are intended for outgoing calls only; users cannot call these numbers back. This design is intended to prevent fraud and accidental contact with unknown numbers. Telecommunications operators are required to allow customers to block entire series of 400 numbers upon request.

The regulation applies to large companies (those with over 250 employees or specific revenue thresholds) and providers of essential services such as water, gas, electricity, transport, and telecommunications. While major operators like Movistar and DIGI have already announced their specific number ranges or screen labels, consumer organizations like CONSUBAL have noted that while the move increases transparency, stricter monitoring and sanctions are necessary to effectively curb unwanted spam.

Entities

Alfonso Rodríguez Sánchez · CNMC · Consubal · DIGI · Ministry for Digital Transformation · Ministry for Digital Transformation and Civil Service · Movistar · Spain · Telefónica

Claims

What the coverage asserts, and how many sources carry each claim.

  • [○ 1 SOURCE] DIGI will display a 'Llamada comercial' label for calls originating from numbers starting with the 400 prefix. www.neeo.es
  • [● 2 SOURCES] The Consumers and Users Association of the Balearic Islands (CONSUBAL) supports the use of the 400 prefix to identify commercial calls. www.menorca.info · www.ultimahora.es
  • [● 2 SOURCES] CONSUBAL president Alfonso Rodríguez Sánchez demands stricter surveillance and effective sanctions to prevent abusive commercial practices. www.menorca.info · www.ultimahora.es
  • [○ 1 SOURCE] A new system requires companies to use specific numbering, starting with 400, for commercial calls to end users. www.neeo.es

Sources

Nya telefonnummer avslöjar telefonförsäljare [www.sydkusten.es]
Movistar llamará desde el 400001004 y Orange y Vodafone no desvelan el suyo [bilbaohiria.com]
Ojo a esto: entra en vigor la ley para las llamadas comerciales y así evitar estafas y el spam [www.esdiario.com]
Entra en vigor el prefijo 400: las llamadas comerciales en España solo pueden llegar desde números 400 [www.moncloa.com]
La nueva normativa de telecomunicaciones exige el uso de la numeración 400 para mejorar la seguridad en llamadas comerciales [www.farodevigo.es]
Entra en vigor el prefijo 400 para identificar las llamadas comerciales en España [www.diaridetarragona.com]
DIGI identificará las llamadas comerciales con una etiqueta específica en la pantalla del móvil - Neeo | Todo sobre medios de comunicación en España [www.neeo.es]
El prefijo 400 ya es obligatorio para las llamadas comerciales: cómo reconocerlas, cómo bloquearlas y por qué no acabará con el spam [wwwhatsnew.com]
El prefijo 400 entra en vigor: las llamadas comerciales de autónomos y pymes deben usarlo desde el 17 de octubre [www.merca2.es]
Les trucades comercials hauran d'identificar-se amb números 400 des d'aquest dissabte [www.catalunyapress.cat]
CONSUBAL exige controles y sanciones para frenar las llamadas comerciales no deseadas [www.ultimahora.es]
CONSUBAL exige controles y sanciones para frenar las llamadas comerciales no deseadas [www.menorca.info]