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[TECHNOLOGY] · Spain · 5 sources

Spanish consumers favor human oversight in AI financial tools

AI agents financial services consumer behavior human oversight artificial intelligence

A new international report titled ‘AI in Risk: The Rise of Agentic Commerce,’ produced by Experian in collaboration with Forrester Consulting, reveals that Spanish consumers favor a hybrid approach to artificial intelligence in financial decision-making.

According to the study, 69% of Spanish consumers prefer a model where AI and human intervention coexist. While there is significant interest in using AI agents to anticipate financial problems, compare options, and detect fraud, there is a strong preference for human control. Specifically, 87% of respondents value AI's ability to compare numerous options and detect unusual charges, and 87% trust Large Language Models (LLMs) to compare loans.

Regarding autonomy, 44% of consumers want AI to act only as a recommender, leaving the final decision to the user. Another 33% would accept a semi-autonomous model requiring express authorization for tasks, while only 3% would grant AI complete autonomy. Mariana Pinheiro, CEO of Experian EMEA & Asia Pacific, noted that financial institutions must prepare platforms for increased AI integration, particularly regarding security, identity, and governance.

Entities

Experian · Forrester Consulting · Mariana Pinheiro · Spain

Claims

What the coverage asserts, and how many sources carry each claim.

Sources

El 69% de los consumidores españoles apuesta por mantener la supervisión humana en el uso de agentes de IA [www.diariodemallorca.es]
El 69% de los consumidores españoles apuesta por mantener la supervisión humana en el uso de agentes de IA [www.informacion.es]
El 69% de los consumidores españoles apuesta por mantener la supervisión humana en el uso de agentes de IA [www.eldia.es]
El 69% de los consumidores españoles apuesta por mantener la supervisión humana en el uso de agentes de IA [www.elperiodicoextremadura.com]
El 69% de los consumidores españoles apuesta por mantener la supervisión humana en el uso de agentes de IA [www.levante-emv.com]