State House Permanent Secretary urges improved service delivery

Temitope Fashedemi, the Permanent Secretary of the State House, has called on staff to prioritize professionalism, efficiency, and empathy in their duties. Speaking in Abuja during the commemoration of the 2026 Customer Service Week by the State House Ministerial Servicom Unit (MSU), Fashedemi emphasized the need for staff to seek continuous improvements in service delivery.

Represented by the Director of Administration, Idris Abdulkadir, Fashedemi noted that the celebration serves as a moment to reflect on service quality and renew the institution's commitment to exceeding expectations. He highlighted that high-quality service is vital to the State House's mandate of providing seamless support to the President.

Fashedemi also addressed modern challenges facing the public service, such as technological changes, resource constraints, and increasing demands for transparency and accountability. He encouraged officers to embrace innovation, strengthen collaboration, and take personal responsibility for improving institutional processes.