Stonewater partners with Plentific to improve damp and mould repairs

Housing provider Stonewater has partnered with property operations specialist Plentific to enhance its damp and mould repairs service. The implementation of Plentific’s platform aims to create a more efficient, transparent, and connected system for managing repairs, compliance, and operational performance.

The platform serves as a central hub that integrates housing teams, customers, contractors, and property data, replacing manual processes with automated workflows. This transition is intended to provide frontline teams with better visibility of jobs, allowing for earlier issue identification, faster decision-making, and improved communication with customers throughout the repair process.

The rollout was completed within six weeks, involving the training of 182 colleagues. According to Stonewater, the move is part of a broader commitment to modernizing services and meeting evolving regulatory requirements in the social housing sector.