StubHub sued after fans miss World Cup matches due to undelivered tickets

Fans who bought World Cup tickets through StubHub report that the tickets were never delivered, leaving many stranded after making travel arrangements. Plaintiffs allege that StubHub misrepresented its authority to sell World Cup tickets, violating consumer protection laws and the company’s own “Fan Protect Guarantee.” The class‑action lawsuit seeks more than $5 million in damages and an injunction to stop StubHub from selling World Cup tickets.

Customers such as Alex Williams and Ryan Gianni say they spent thousands on tickets and related travel costs, received refunds for the tickets but were not compensated for non‑refundable flights and accommodations. StubHub says it has helped millions of fans for 26 years and that refunds were provided in the “rare” cases where sellers failed to deliver tickets.

The complaint cites violations of the Magnuson‑Moss Warranty Act, California’s Unfair Competition Law, the Consumers Legal Remedies Act and the False Advertising Law, arguing that only FIFA’s official platform is authorized to sell World Cup tickets.