Subscription services face cancellation and hardware locking issues

Users of subscription television services are reporting varying experiences regarding cancellation processes and hardware ownership.

Regarding COSMOTE TV and Magenta TV, customers have noted difficulties in navigating the cancellation process. While official channels include calling 13888, visiting physical stores, or using the My COSMOTE website, some users have reported significant delays and difficulty reaching human representatives in the cancellation department, despite promises of follow-up calls.

There are also notable differences in how hardware is handled between providers. Magenta TV equipment, such as the Skyworth TV box, does not lock upon contract termination, allowing users to continue using the device with other applications like EON TV. In contrast, EON TV decoders from Nova reportedly lock after a contract ends, requiring contact with the provider to activate and preventing the device from being used as a standard Android TV box.