Support and complaint procedures for Spinsy and SG Casino

Information regarding customer support and formal complaint procedures has been outlined for users of Spinsy Casino and SG Casino.

For Spinsy Casino, users can utilize a 24/7 live chat for quick clarifications or to announce a complaint. Formal complaints should be directed to complaints@spinsy.com, with a target processing time of 10 days. General support is handled via support@spinsy.com, while data protection inquiries are directed to dpo@spinsy.com. Telegram is also available as a communication channel, though it is noted as less suitable for formal matters.

SG Casino offers similar tiered support. A 24/7 live chat is available for immediate questions regarding accounts, bonuses, and transactions. For matters requiring documentation, support@sgcasino.com is the designated address. Formal complaints are to be sent to complaints@sgcasino.com, and data protection requests should be sent to dpo@sgcasino.com. No dedicated German-language hotline or Austrian telephone number has been confirmed for this provider.