Sweden faces rising digital exclusion as cash access declines

The declining availability of cash and traditional banking services in Sweden is creating significant challenges for vulnerable populations. Critics argue that the country's rapid digital transformation is leading to increased social exclusion for the elderly, individuals with disabilities, and those without access to digital payment systems.

Issues reported include the difficulty of accessing physical bank branches, where appointments are often required and must be made via customer service, and the diminishing number of ATMs. Furthermore, the refusal of some authorities and businesses to accept cash has created complications for pensioners. In some instances, individuals unable to use digital services face debt collection through Kronofogden because tax authorities like Skatteverket do not accept cash payments, despite the individuals having sufficient funds.