Taikang Online implements AI to enhance insurance efficiency

Taikang Online is integrating artificial intelligence across its operations to drive efficiency and improve service accessibility in the insurance sector. The company has focused its AI strategy on three primary tracks: smart sales, smart operations, and smart middle-and-back-office functions.

In its operations, the company has achieved a 99.98% automation rate for underwriting and a claim automation rate exceeding 97%. AI-driven anti-fraud systems have helped reduce losses by over 120 million yuan, while specialized AI engines for health insurance allow for more precise underwriting by analyzing specific medical stages rather than relying on broad diagnoses.

The company has invested over 2 billion yuan in technological research and development, resulting in more than 400 patent applications. These advancements aim to align with national guidelines for digital finance and high-quality economic development by transitioning from simple digital empowerment to intelligent, system-wide driving forces.