Taiwan travel agencies face cybersecurity risks amid digital transformation

The rapid digitalization of the travel industry in Taiwan has introduced significant cybersecurity challenges. As travel agencies integrate complex booking systems involving airlines, hotels, and third-party platforms like Agoda and Expedia, the interconnected nature of these services increases the risk of data breaches through external vulnerabilities.

Recent incidents have highlighted these risks, including a data leak at e-go Travel affecting over 690,000 people. The company stated that while order data was compromised, sensitive information such as credit card numbers, passwords, and passport details remained secure. Another agency, Full Travel, faced a fine from the Ministry of Transportation and Communications following a hacking incident earlier this year.

In response, major players are implementing various defensive measures. Lion Travel has established a dedicated cybersecurity and personal data management office, while Full Travel utilizes a three-line defense model for risk management. Other companies are adopting ISO 27001 certifications, cloud-based systems, and AI-driven detection tools to combat evolving threats from hackers using artificial intelligence.