Tammy Coggan highlights importance of human capacity amid AI rise

Leadership capability specialist Tammy Coggan, co-founder of Lead with Courage, suggests that modern leaders face an unprecedented opportunity to build trust during periods of economic pressure and workforce restructuring. Coggan argues that the greatest risk to team trust during disruption is silence from leadership rather than the disruption itself. She advocates for shedding corporate “armour” and utilizing vulnerability as a strategic asset through programs like Brené Brown’s Dare to Lead.

As artificial intelligence becomes integrated into most businesses, Coggan emphasizes that successful organizations are investing heavily in human capacity alongside AI capabilities. She notes that as AI manages technical and process-driven tasks, uniquely human traits such as empathy, self-awareness, and emotional intelligence become increasingly paramount. Coggan cites Microsoft’s investment in its North American workforce through the Dare to Lead program during the 2020 and 2021 lockdowns as a benchmark for prioritizing human development amidst technological shifts.