TAP Air Portugal leads European airline compensation rankings

TAP Air Portugal has been ranked as the most honest airline in Europe regarding flight delay and disruption compensation. According to the AirAdvisor Honesty Index, which analyzed claims made between January and June 2026, the Portuguese carrier achieved a score of 93 out of 100.

Key performance metrics for TAP include an 88.7% successful claim resolution rate, a minimal 0.6% court referral rate, and an average payment turnaround of 10 days. Other high-performing airlines in the study include LOT Polish Airlines, Wizz Air, Iberia, and Brussels Airlines.

Conversely, the ranking identified several airlines with poor compensation performance. TAROM of Romania received the lowest score, with only a 3.3% success rate for claims. Ryanair was noted as the third worst performer, while SATA/Azores Airlines ranked seventh. The study was based on 68,283 claims filed through AirAdvisor across 59 airlines, though the final ranking focused on 22 carriers that met the minimum threshold of 100 valid claims.