Tele Rio consumer complaints rise 76% in one year

Consumer complaints against the retailer Tele Rio increased by 75.6% in 2025 compared to the previous year. According to data from the Reclame Aqui platform, the company recorded 367 complaints in 2025, up from 209 in 2024.

Common issues reported by customers include damaged products, refusal to exchange goods, delivery delays, difficulties with refunds, and unfulfilled offers. The company's consumer rating on Reclame Aqui has dropped to 6.5, a classification considered 'regular'.

Formal complaints filed with Procon-RJ and the State Secretariat for Consumer Defense have also seen an increase. While Tele Rio stated that it analyzes and addresses consumer complaints, the CEO, Gilberto Pereira de Jesus, declined to comment on the matter.